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The Retail Motor Industry Organisation (RMI) is the largest organisation of businesses in the South African retail motor industry. Its code of conduct provides consumers peace of mind by ensuring fair and reasonable prices on quality products, parts and services guarantees, and recourse to action if there is reason to be dissatisfied.
This organisation is the leading voice in the motor industry who are constantly looking out for members and seeking out solutions. Supa Quick is an accredited member and party to the RMI Consumer Code of Conduct.
Resolving disputes
The RMI’s Consumer Services divisions operate countrywide, with a high success rate in resolving disputes. Its national Consumer Affairs Department deals with matters raised by consumers and members alike where the RMI acts as intermediary in resolving disputes amicably.
Any disputes that could not settled between an RMI member and the customer may be deferred to the RMI for investigation.
Enforcing product quality & standards
The organisation represents the industry at various South African Bureau of Standards (SABS) committees and working groups.
In order to protect both their members and consumers from the purchase of sub-standard components, the RMI serves to eliminate counterfeit parts. As an accredited member, Supa Quick undertakes to sell quality products and services at a fair and reasonable price, and to honour all guarantees on them.
Higher education and training
The RMI provides technical and non-technical courses in the various sectors of the motor industry run by the training department.
During 2017/2018, the RMI was awarded the Department of Higher Education and Training (DHET) tender for Occupational Team Conveners for the Automotive Motor Mechanic and Diesel Mechanic trades. This Department of Higher Education-funded initiative was launched officially in February 2018.
Sharing industry insights
With connections associated to the retail motor industry, the RMI has access to industry-related insights and information which it shares publicly and to its members, for example:
- In the ‘Future of Dealerships’, according to CDK Global, 71% of consumers who purchased their cars from a dealership rated customer experience as between ‘Somewhat’ and ‘Very Important’ when buying a car from a dealer.
- On electric vehicles, globally, sales grew to over five million units in 2018, two million more than 2017. In South Africa:
2005 - hybrid electric vehicles were introduced
2013 - battery electric vehicles
2015 - plug-in hybrid electric vehicles
By the end of June 2019 - the total stock of these were at 5,834
Having represented the retail motor industry for more than 100 years, the RMI is recognised as the authoritative voice in the industry and provides a measure of security to consumers. Supa Quick is proud to be part of its 8,000 strong business members, passing on benefits to you, the South African the motorist.
Disclaimer: This information is for educational, or entertainment purposes only. It must not be construed as advice, legal, financial, or otherwise. We do not make any warranties about the completeness, reliability, and accuracy of this information. The views expressed in this article are the views of the author and not necessarily the views of Supa Quick.
