We cannot guarantee that you won’t hit a pothole on our roads. But Bridgestone South Africa, and Firestone as its subsidiary, guarantees that if you do damage your registered Bridgestone or Firestone branded passenger, 4x4 and SUV tyres, the tyres will be replaced with you only paying for the tread you’ve used.
This Bridgestone & Firestone Free Tyre Damage Guarantee is only valid for Bridgestone/Firestone branded passenger, 4x4 and SUV tyres purchased from Supa Quick within the boundaries of South Africa and neighbouring countries Botswana, Namibia and Swaziland.
The guarantee is valid for 1 year from the date of purchase as indicated on the invoice and is limited to tyre sizes ranging from 17 inches and larger (excl. run-flats) for Bridgestone and 14 inches and larger for Firestone.
A road hazard can be classified as anything ranging from cuts, bruises, impacts or irreparable punctures caused by bad road conditions, potholes, rocks, curbs or broken glass.
Registered Bridgestone or Firestone tyres submitted for a claim are evaluated to establish the amount that will need to be paid for the replacement tyre.
The tyre’s remaining tread life (usable tread) is established using a tread depth gauge. The average remaining depth of the tread is then divided into the tyre’s tread depth when new. The result of this calculation gives us a ratio and the ratio is used to determine the credit amount.
Calculation example for credit amount:
A Bridgestone/ Firestone branded 17-inch passenger tyre costs R1000 and had an original tread depth of 8mm when new. When the tyre is submitted there is 6mm tread remaining.
= remaining tread depth / original tread depth = usable tread %
= usable tread % x tyre purchase price
= credit amount
= 6mm/8mm = 75%
= 75% * R1000
You will receive a credit of R750 towards the purchase of your new tyre. Therefore, you would only pay R250 towards a new tyre.
Tyres with a tread depth that is 1mm or less are not legible for a claim.
The responsibility is on you as the consumer to ensure that your tyres are registered.
After purchasing your Bridgestone branded passenger, 4x4 and SUV tyres, from 17 inches and larger (excl. run-flats), or Firestone branded passenger, 4x4 and SUV tyres from 14 inches and larger from a Supa Quick, you are required to register your tyre.
Ask your dealer to help you register the tyre/-s by completing the entire registration process, including the uploading of invoices.
The following information is required for the registration:
Follow the prompts on the screen. Once the registration is complete, the form is uploaded onto an online database in real-time and you will receive a welcome SMS from Bridgestone/Firestone as well as your unique TDG code. Keep this code safe as it will be required to process a claim.
Should your qualifying and registered Bridgestone/Firestone branded tyre becomes damaged by a road hazard during transit, try and return to the dealer where you purchased the tyre. However, if this is not possible, then visit the nearest Supa Quick store. Your ID and unique TDG code will be required for processing the claim.
The Assessment procedure is as follows:
NB: Without the TDG registration number, claims will not be recognised. If all sections on the new guarantee registration are not completed in full and correctly, the guarantee will not be valid.
The guarantee is void if the registered tyres have not been properly maintained. Proper care is necessary to obtain maximum use from a tyre and to ensure driver safety on the road. Making it a habit to check your tyres could save you money and even your life.
Customers should do the following: