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Tyre Damage Guarantee

RegisterFirestone Tyre Damage Guarentee

We cannot guarantee that you won’t hit a pothole on our roads. But Bridgestone South Africa, and Firestone as its subsidiary, guarantees that if you do damage your registered Bridgestone or Firestone branded passenger, 4x4 and SUV tyres, the tyres will be replaced with you only paying for the tread you’ve used. 

This Bridgestone & Firestone Free Tyre Damage Guarantee is only valid for Bridgestone/Firestone branded passenger, 4x4 and SUV tyres purchased from Supa Quick within the boundaries of South Africa and neighbouring countries Botswana, Namibia and Swaziland. 

The guarantee is valid for 1 year from the date of purchase as indicated on the invoice and is limited to tyre sizes ranging from 17 inches and larger (excl. run-flats) for Bridgestone and 15 inches and larger for Firestone.

A road hazard can be classified as anything ranging from cuts, bruises, impacts or irreparable punctures caused by bad road conditions, potholes, rocks, curbs or broken glass.

How the Guarantee Work

Registered Bridgestone or Firestone tyres submitted for a claim are evaluated to establish the amount that will need to be paid for the replacement tyre.

The tyre’s remaining tread life (usable tread) is established using a tread depth gauge. The average remaining depth of the tread is then divided into the tyre’s tread depth when new. The result of this calculation gives us a ratio and the ratio is used to determine the credit amount.

Calculation example for credit amount:

A Bridgestone/ Firestone branded 17-inch passenger tyre costs R1000 and had an original tread depth of 8mm when new. When the tyre is submitted there is 6mm tread remaining.

= remaining tread depth / original tread depth = usable tread %
= usable tread % x tyre purchase price
= credit amount
= 6mm/8mm = 75%
= 75% * R1000
= R750

You will receive a credit of R750 towards the purchase of your new tyre. Therefore, you would only pay R250 towards a new tyre.

Tyres with a tread depth that is 1mm or less are not legible for a claim.

Registration and Verification

The responsibility is on you as the consumer to ensure that your tyres are registered. 

After purchasing your Bridgestone branded passenger, 4x4 and SUV tyres, from 17 inches and larger (excl. run-flats), or Firestone branded passenger, 4x4 and SUV tyres from 15 inches and larger from a Supa Quick, you are required to register your tyre. 

To complete the registration visit www.bridgestonesa.mobi on your mobile phone or computer.

To complete the registration process you will need to fill in the digital form. The following information is required for the registration:

  1. Invoice number,
  2. Personal particulars,
  3. Vehicle details,
  4. Tyre details including the serial number and
  5. Dealer details

Follow the prompts on the screen. Once the registration is complete, the form is uploaded onto an online database in real-time and you will receive a welcome SMS from Bridgestone/Firestone as well as your unique TDG code. Keep this code safe as it will be required to process a claim.

Claiming Process

Should your qualifying and registered Bridgestone/Firestone branded tyre becomes damaged by a road hazard during transit, try and return to the dealer where you purchased the tyre. However, if this is not possible, then visit the nearest Supa Quick store. Your ID and unique TDG code will be required for processing the claim.

The Assessment procedure is as follows:

  1. The dealer will log onto the registration portal and verify that the tyre was registered by using your unique TDG code. 
  2. Once your information has been found on the system, then the dealer will establish the average remaining tread depth of your claim tyre by taking several measurements with a tread depth gauge.
  3. Once this is established, the dealer will inform you of your calculated credit amount and the amount payable by you based on the remaining tread calculation.
  4. The transaction will then be processed.
  5. The new tyre will need to be registered.

User Obligation

NB: Without the TDG registration number, claims will not be recognised. If all sections on the new guarantee registration are not completed in full and correctly, the guarantee will not be valid.

The guarantee is void if the registered tyres have not been properly maintained. Proper care is necessary to obtain maximum use from a tyre and to ensure driver safety on the road. Making it a habit to check your tyres could save you money and even your life.

Customers should do the following:

  1. Check your tyre for wear and tear like cracks and bubbles
  2. Check your tyre for uneven wear that results from incorrect alignment
  3. Check your tyre pressure to ensure that your tyres are inflated to the correct pressure
  4. Check to see that your tyre and wheel assemblies are in balance

Exclusions

  1. Tyres damaged due to incorrect usage, damage caused by mechanical vehicle defects, and flat spots caused by hard braking.
  2. Bridgestone tyres less than 17 inches and Firestone tyres less than 15 inches.
  3. Tyres damaged during an accident/collision.
  4. Tyres that have not been adequately maintained.
  5. Tyres that have been transferred to another vehicle other than the one on which it was originally.
  6. Tyres that aren’t correctly registered on the TDG portal.
  7. Tyres with a tread depth that is less than 1mm.
  8. Tyres that exceed the 1 year after the purchase date on the original invoice.

General Conditions

  1. The territories covered by the Bridgestone/Firestone tyre damage guarantee are South Africa, Namibia, Botswana and Swaziland. Tyres purchased outside of these territories may not be registered.
  2. The credit amount cannot be exchanged for cash and can only be used towards the replacement tyre.
  3. This Bridgestone/Firestone Tyre Damage Guarantee is only valid for 1 (one) year from date of purchase as reflected on the invoice. If damage only occurs after this period you will be required to pay for the full replacement cost as the tyre will no longer be covered by the guarantee.
  4. The credit amount will be calculated in the currency of the country in which the claim is taking place and it excludes VAT.
  5. Bridgestone South Africa and Firestone as the subsidiary may change or abandon or amend the guarantee terms without prior notice.

Firestone Tyre Damage GuaranteeBridgestone Tyre Damage Guarantee

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